Everyone is building agents, but almost nobody is testing them properly. My take on new testing categories, tooling, and why ALM for agents is overdue.
Microsoft’s promise that business users can independently build production-ready Copilot agents through Agent Builder and Copilot Studio breaks down the moment you need real integrations, complex debugging, or enterprise governance. Instead of selling the illusion of fully self-service agent development, organizations should embrace a tiered model where citizen developers prototype ideas that are refined collaboratively with technical support.